Contact us
Get In Touch
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Phone
+1 (438) 357-9555
+1 (514) 704-9555 -
Email
info@wysignature.com
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Location
2960 boul chomedey, 102, laval Quebec H7P 0K1, Canada
Send Us a Message
Frequently Asked Questions
What if there is an issue with my order?
If there is an issue with your order, please contact us within 72 hours of receiving your package and we’ll be happy to help review the situation.
For more information, please review our Refund Policy.
Can I return customized items?
Because our products are personalized, customized items are generally non-refundable unless there is a production error or defect.
For more information, please review our Refund Policy.
How long does production take?
Our standard production time is typically 2–4 business days, depending on the product and customization requested.
Need your order faster? ✨
You can purchase our Rush Order Service for priority processing, which reduces production time to approximately 1–2 business days.
How long does shipping take?
Shipping times vary depending on your location and the shipping method selected at checkout.
During checkout, you can choose between:
- Standard Shipping
- Express Shipping
Shipping costs and estimated delivery times are automatically calculated based on your location and selected shipping option.
Do you offer free delivery?
• Montreal & Laval: Free delivery on orders over $150
• Quebec Province: Free delivery on orders over $200
• Other Canadian Provinces: Free delivery on orders over $250
Do you print business logos or uniforms?
Absolutely. We create custom apparel and branded products for businesses, companies, restaurants, construction teams, and events.
Do you offer bulk orders?
Yes! We offer bulk pricing for businesses, teams, events, schools, birthdays, and more.
Can I see a preview before ordering?
Our customization system allows you to preview many products directly on the website before placing your order.
Can I add logos, names, or text to products?
Yes! Most of our products can be personalized with names, logos, text, sleeve prints, and more.
Can WY Signature create a custom design for me?
Absolutely ✨
If you don’t have a design ready, you can add our Signature Design Service to your order and send us your ideas, inspiration, colors, themes, logos, or text.
Can I upload my own design?
Yes! You can upload your own design directly on our website and customize your product exactly the way you want.
What sizes do you carry?Â
Our t-shirts and hoodies are available from XS to 3XL, so there's a fit for everyone. Check the size guide on each product page for exact measurements.
How do I care for my WY Signature apparel?
keep your pieces looking sharp, machine wash cold with like colors and tumble dry on low. Avoid bleach and high heat to preserve the print and fabric quality.