Refund policy

At WY Signature, we are committed to providing high-quality customized products and excellent customer service. Because our items are made specifically for each customer, we encourage you to review the following policy carefully before placing your order.

Order Cancellation

Once your order has been confirmed, your design approved, and payment completed, production begins right away. For this reason, cancellations or refunds are not possible after this stage.
We strongly recommend double-checking all details, including design, spelling, sizes, and colors, before finalizing your purchase.

Product Quality & Issues

We take great care in ensuring that every item meets our quality standards. If you receive a product with a defect or a mistake caused during production, please contact us within 72 hours of delivery.
To help us resolve the issue quickly, include a clear description along with photos showing the problem. We will review your request and offer an appropriate solution, such as a replacement.

Custom-Made Items

All our products are personalized and created based on your specifications. Because of this, we do not accept returns, exchanges, or refunds due to customer errors (such as incorrect size, color choice, or design selection).
Please ensure all information is accurate before placing your order.

Intellectual Property Responsibility

Customers are responsible for ensuring that any logos, images, or designs submitted do not violate trademarks, copyrights, or other legal rights.
WY Signature is not liable for any legal issues related to customer-provided content.

Unforeseen Situations

In rare cases where delays or issues occur due to circumstances beyond our control, we will keep you informed and do our best to provide a fair and reasonable solution.

Customer Support

Your satisfaction matters to us. If you have any questions or concerns about your order or this policy, feel free to contact our support team. We are always happy to assist you.